This week I will be sending out an email to my customers about our canned-food drive this month. This is an annual event in which we collect food items from our customers and deliver them to a local food pantry. Being able to send out an email blast to our customers really gets the word out. We use email often to update our clients of what’s going on at the shop such as planned vacations, holiday schedules, specials on products, new barbers joining, tips on hair care, and a host of other important information. If you’re a barber and want to stay connected with your clients then connecting to them via email is an effective channel to use. Customers have gone online these days and as barbers we have to be able to meet them there. If you are using email to help manage your customers make sure that you are sending out information weekly. You don’t want your emails to automatically be sent to your customers spam folder because their email account doesn’t recognize you as a relevant sender. Consistently provide useful information to your customers and be sure to monitor to see who’s opening your emails. A great tool that I use to do this is called Aweber. Aweber allows me to sort my customers into different categories, send out mass emails, and track stats to see who’s opening or clicking in my emails. If you haven’t began sending out emails then you should look into it.
Its Wednesday and tomorrow is Thanksgiving. It was a pretty good day at the shop today, however managing my customers was definitely at the center of my attention. Over the last two weeks I have been letting my customers know what my holiday schedule would be so that they can re-adjust their time to come in and still get their haircut. I have to admit there was one slight oversight in my calendar that I failed to recognize. Once I thought I had finished my day around 5:00pm I packed up my three children and said to them, “Let’s get up out of here.” Oh yeah, there was no school today so my children spent a day at the shop with dad. After we left the shop we had dinner at a nice dine-in restaurant and went home. I received a phone call around 6:30pm from a regular client explaining how he had an appointment set up with me at that time. Boy was I confused. I totally forgot to make sure his appointment was in my calendar and it would have put shame on my heart had I not gone back to the shop to cut his hair. Yes, I had to pack the kids up again and it was completely my fault. The point of the story is that managing our customers is a vital part to our success and it needs to receive attention and planning to help improve our careers. Since my earlier days in the barber business I’ve gone to online booking for my appointments and my software manages my customers for me. However when I use to pencil my customers in my calendar it took much more time and I had a lot more human errors. The online appointment booking system never fails me and my customers have the power to schedule with me when its convenient for them. If you’re a barber that wants to take his/her business to the next level I would recommend looking into an online appointment booking system that has user-friendly pages for your customers. It’s helped me manage my customers smoothly this year for Thanksgiving and it could help you.
Lets talk about social networking. Big companies like Facebook and Twitter have done an awesome job in bringing other people you know together online in a social graph. But have you ever wanted to skip through all those people and get to the community that you’re specifically interested in? Well, get ready because the social network community for barbers is now live at Successful Barber. Being able to visit a community strictly about what you’re interested in and networking with the people in it has powerful results for the users. I usually hear barbers say “we need to come together” and with Successful Barber we can do just that. I created the Successful Barber network to bring barbers together to one place where they can enhance their skill, learn from other barbers, improve their business, share their barber experience with other barbers, attract new business, and much more. The Successful Barber network has a great tool called the “Share-it Button” that lets you quickly share relevant content to the community while you’re browsing on the web. Whenever you see something relevant that you want to share just click the “Share-it Button” in your bookmarks and the content of the page will be shared to your community wall and news feed. Successful Barber lets you create a member account with a profile page and status wall. You can follow other barbers and subscribe to their feed. You can post, comment, like, and share content in the community to your other social networks like Facebook, Twitter, or Linked In. All in all Successful Barber is a great community to be apart of if you’re currently a barber, thinking about being a barber, or if you just like whats going on in the barber industry. Sign up, create a profile, and begin sharing at Successful Barber.
Get the mobile app for your device below
Have you ever wondered why most small businesses don’t succeed? Why is it that some businesses seem to take off and become very successful while most of them crash and burn within the first five years. Most of this is due to lack of education and wrong perception of what a true world class business really is and Michael E. Gerber does a tremendous job on laying out the details. Most entrepreneurs like myself start out by opening the doors for business seeing to it that every aspect of the company is being performed as it should. Only to later find ourselves overwhelmed by the amount of work we have and not enjoying what we use to love so much. Do you really own a business or your own job? Gerber explains how to create your business in such a way that you physically don’t have to be present for your business to work. He calls this the Franchise Turn-Key Business Model. Setting up your business to run on auto-pilot and creating a documented system of how you do it is explained as the key to creating a world class business. Any barber, doctor, or lawyer can benefit from reading this book and learn a thing or two about the Franchise Turn-Key Business Model. So if you want to spend more time getting customers while your business runs itself then checkout The E-myth – Revisited by Michael E. Gerber.
Have you been frustrated while trying to build your barber business? Don’t worry we all have been there before and broke past those walls that once stood in our way. This article may give you that inspiration and insight that you need to see your way to the next level in the barber business. I posted a status on the Facebook Fan Page and asked you guys what frustrated you the most about building your barber business, so I wanted to give you some advice on what I’ve used in the past to deal with some of those same problems. Before I dive into my suggestions let me first say that if you want to change your results then you have to change your thinking. The way you think about your business is by far the foundation of how you operate and in return get business. Here are some tips…
Do you have unfaithful customers?
Unfaithful customers are one of the biggest concerns for new and experienced barbers around the country. If a customer decides not to return to you for service don’t panic. Sit back and observe your service and ask yourself what causes a customer to become unfaithful. Most often customers don’t return because a barber is inconsistent, not available, or not in a good environment. When you service your customer treat them like royalty and spoil them. Seriously! And do it every time they come back exactly how you did it the time before that. The customer will get so use to this service it will be hard for them to leave you for another barber, especially the picky customers. Open your schedule to your customers and let them know what hours and days you will be working. Allow them to set appointments with you in advance and be on time for their appointment. Being available and consistent can really go a long way for even a decent barber. If at all possible try to keep your environment friendly to making money. How you do this will be different for every barber in different shops because we all have unique clientele. However take notice of the type of customers you bring in and if most of them don’t cuss then try to limit cussing in the shop (just an example).
Don’t know how many heads you’re going to cut this week?
Try to train your customers to set an appointment with you. I actually have most of my clientele on standing appointments which means I cut the same people every week at the same time. This is a very predictable means of income as a barber. In the beginning of my career I used an appointment book to pencil in my customer, but now I’ve been able to train everyone to set appointments online using my Genbook service. However you choose to set your appointments, doing this is the only way to get any predictability of your weekly income. Also documenting your income is a good way to know if you are growing, holding steady, or making less than what you use to make.
Does your customer not want to pay your prices?
I recently posted a question on Facebook and asked barbers what they typically charged for a haircut in their area. The prices ranged from $10 – $30 which is a pretty big gap. If you’re looking to up your prices for your customers the best way to do this is to stay firm and express the value that you provide to them that they won’t get from most other barbers. Small things such as a hot towel and razor edge up or even being on time for your appointments so your customers don’t have a long wait has a lot of value. I charge $15 for children and $20 for adults with no complaints from any of my customers. In fact I usually receive a good tip between $3-10 almost every time. Remember that every customer will not want to pay your higher price and they may try to haggle you back down or threaten you by going to another barber. You must stay firm with your decision and if your value is really worth the price then another customer will fill their spot.
Are you working long hours and don’t have any time on the weekend to enjoy yourself?
Welcome to the club… this is a good thing at first. At this point you need to begin to train your customers to set appointments and learn to manage your time to fit your needs. You would be surprised to see that if you cut your nights at the shop shorter, your customers will find time to come to you during the day or other open spots you have. Don’t let your customers control your schedule after you have established a decent amount of repeat clients. Managing your clientele is an important system of your business to learn that will eventually solve your problem with long hours in the shop.
I hope these tips inspire you to look at the way you do business in a different way. Try them out and see how it works for you then come back and let me know what you think.