Phone call after phone call after phone call… When you establish a steady customer base your phone will be ringing off the hook even during late night hours. I don’t blame my clients for calling me late at night for appointments because we develop semi-personal relationships with them and they feel comfortable with us. But sometimes I want to tell my clients to have a heart, however it’s all a part of the game. That is until I discovered Genbook, an online appointment scheduling system.
The Genbook appointment scheduling system is amazing and it’s the most convenient way to manage your customers and keep them happy. I highly recommend that every barber evolve to an online appointment system because it puts the customers in control and takes more stress and work off of us. My clients love being able to go in and set up an appointment whenever they need to whether its at 2pm or 2am. The Genbook system is very user friendly and has a lot of tools that you can use to track your business. The analytics give you the ability to see what services make you the most money, how much you average per appointment, and a few other important reports. I find this very helpful during tax season.
Another important feature this service does is capture the email address of everyone that sets an appointment. Once my clients set an appointment I add them to my email lists and that way I keep them up to date on every that’s going on with Mont da Barber.
I researched several other online appointment systems but nothing compared to Genbook which is priced pretty reasonably. What online appointment system do you use? Have you considered going online yet?