Today my customer told me that before sitting in my chair he has never had anyone care about his hair the way that I do. It really amazes me how much barbers don’t go the extra mile to educate the customers about their hair. This particular customer has a thinning hairline, something that we all have to deal with in this industry. Since it was my first time cutting his hair I asked him a decent amount of questions while I was servicing him in regards to his haircut. I explained to him how we could try and bring his hairline back to its original place and maybe even try some growth products. This small bit of advice to him went a long way because it made him feel like I was really concerned for the health of his hair. He will definitely be coming back to get another haircut. 🙂 Managing our customers is so important to focus on in this business. Not only do we have to focus on getting customers but also have to be able to keep them coming back. When a customer asks you a question about their hair and you don’t have the answer, then take the time out to research the answer so when the client comes back you will be able to share what you found. Just out of curiosity, what are some questions that you guys/gals receive from customers pertaining to their hair?